Refund policy

We will only be able to accept returns for products purchased on our website. Products once purchased are non-refundable. An item may be eligible for return within 4 days from the date of delivery if it fulfills any of the following conditions: 1. Sold in a physically damaged condition 2. Has missing parts or accessories 3. A wrong order has been received If your package fulfills the above condition, you would need to inform our Customer Care within 4 business days of receipt of the package, by writing to us at business@thezuricosmetics.com. Return requests will be validated by our team and instructions on how to return the product will be provided via email within 2 business days. Thereafter, the reverse pickup will be arranged within 5 business days of receiving a follow up email from our team. On receipt of the returned product, we will proceed to inspect the same and validate the claim. The inspection and validation of the claim will take place within 3 working days of receipt of the returned product(s). Our Customer Care team will be in touch with you thereafter. Once approved as an eligible return, a credit note or replacement will be issued to you. If the product is found not eligible for return, it will be couriered back to you.